Business mobility and fleet management specialist Alphabet has unveiled major improvements to its quote and order process for brokers, in a bid to help boost operational efficiency and accelerate the process for customers.

Unveiled as part of Alphabet’s new credit management interface, a substantial upgrade to the existing plugin first unveiled at the company’s Partner Relaunch event in June 2024, the new functionality employs an automated fraud detection and credit check capability. As a result customers requesting a quote for a vehicle can receive a funding decision within minutes.

According to Alphabet brokers using the quote and order interface can now leave the office and let the tool work intuitively with their own system to register a customer’s interest and gain approval, both during and outside of office hours.

Importantly while the credit function adds another layer of automation to the already sophisticated quote and order process, customers and brokers will still have the option to speak with their customer service adviser to ensure they receive the support they need.

Announcing the upgrade Richard Chadwick, head of indirect sales for Alphabet (GB), said that the firm’s goal has always been to create solutions to help streamline the process for its partners and for their customers.

“The original quote and order interface enabled customers to choose their vehicle and request a quote, but to have the ability to accurately assess an individual’s creditworthiness in real-time, without the need for manual intervention, is a real game-changer,” Chadwick added.

“Both phases of the interface have been developed with ease of use in mind, so brokers’ systems can be easily integrated with our ICON fleet system. It requires minimal development to link two systems, which was an important factor.”

According to Chadwick initial feedback to the improvements has been extremely positive, he describing this as a win-win for customers and brokers alike.