Ayvens extends incident management contract with FMG

Ayvens has extended its 20-year partnership with FMG by signing a multi-year incident management contract.

Through the contract, FMG will provide Ayvens customers with 24/7 incident management, intending to reduce the impact of accidents on fleet operations.

FMG offers self-service online incident reporting through its Electric Notification of Loss (ENOL) service, which automatically activates fleet services following a report.

Customers are then able to book and monitor repairs, and access replacement vehicles, through FMG Connect.

Rodger Sutcliffe, senior operations manager at Ayvens, said: “We place great importance on partnerships that align with our high standards of service excellence, and the success of our relationship with FMG is built upon years of collaboration, open communication and shared values.

“Together we are committed to finding new ways to add value, improve driver communications and resolve incidents quickly which allows fleet managers to stay focused on running their business.”

Amanda Cunningham, head of client relationships at FMG, said: “Working together, Ayvens and FMG have navigated significant change in the automotive market in the past two decades by proactively focussing upon evolution, investment in technology and listening to the changing needs of their customers.

“Through the power of data analytics and our rich data set from Ayvens fleet, we’re perfectly positioned to stay informed, adapt quickly and embrace innovation together.”