Search
Close this search box.
Sign up for our weekly Newsletter

BMW Group launches accident support service

p90379098 highres the new bmw 330e
p90379098 highres the new bmw 330e

Share

20 November 2020

BMW Group UK has launched an Accident Support service, offering BMW and MINI drivers assistance and guidance in the aftermath of an accident, through vehicle recovery, repair and onwards mobility.

Intelligent, on-board software on selected vehicles recognises when an accident has occurred but airbags have not been deployed. In these circumstances, drivers will receive a notification via their central information display screen on the dashboard to start a conversation with the Accident Support service.

For drivers with older models, BMW and MINI Accident Support can be accessed directly via a 24/7 telephone hotline.

Drivers will receive a link to submit images of vehicle damage whilst at the scene, and if the vehicle is no longer roadworthy, Accident Support will organise an immediate recovery to a local BMW or MINI approved body shop and provide onward mobility. For non-fault accidents, the Accident Support team will begin an insurance claim on behalf of the driver and manage this process fully.

The new service ensures that vehicles are taken to BMW Approved body shops, guaranteeing customer vehicles are repaired to BMW and MINI quality and safety standards, using genuine parts and paint on every repair.

Drivers will have access to an online portal where they can book their vehicle repair at a convenient time, at the Approved body shop of their choice and track their repair and the progression of the insurance claim.

The service is being run in partnership with Enterprise Rent-A-Car and powered by the Enterprise-owned Entegral technology platform, and CAPS.

Emergency Call functionality is already available within BMW and MINI models and automatically dials the emergency services should airbags in the vehicle be deployed.

BMW and MINI Accident Support is available to all BMW and MINI drivers free of charge and can be contacted by dialling 0344 335 0284.

Share this article

Facebook
Twitter
LinkedIn
WhatsApp
Reddit
Email

Want more motoring news?

Sign up here for our free weekly serving of motoring.

Sign up here for our free weekly serving of motoring.

Chris Wright

Chris Wright

Chris Wright has been covering the automotive industry nationally and internationally for 30 years. Following spells with consumer titles he became News Editor of Automotive Management (AM), Editor of Automotive International, International Editor for Detroit-based Automotive News, and Editor of Dealer Update. He has also co-authored several FT Management Reports and contributes regularly to Justauto.com

Latest news

Top