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Cost Efficiency

Cadent cuts fleet insurance claims costs by 28% after TTC partnership

Cadent has reduced average annual insurance claims costs by 28% after working with TTC to strengthen driver risk management, licence checks and fleet compliance.

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Cadent has reduced its average annual insurance claims costs by 28% after 1 year of working with training and compliance provider TTC.

The UK gas distribution network said the reduction followed a strengthening of its safety-first culture across its 4,150-strong mixed fleet.

The partnership initially focused on improving visibility and compliance around licence checks for operational, business and grey-fleet drivers.

Cadent moved from standard licence checks to TTC’s end-to-end driver risk management solution, Continuum, which provides more consistent licence validation and identifies high-risk drivers so they can be signposted to training before incidents occur.

Cadent has also introduced Permit to Drive, which gives drivers clear responsibility for maintaining their eligibility to drive. Working with TTC, Cadent defined mandatory requirements for drivers, including up-to-date documents and training.

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The TTC Continuum platform gathers, verifies and maintains compliance records before issuing a Permit to Drive once requirements are met. Since implementation, Cadent has consistently achieved a 98% Permit to Drive rate.

Louise Crosskill, fleet and logistics operations project manager at Cadent, said: “Working in partnership with TTC has been a pivotal step in strengthening Cadent’s commitment to a safety-first culture across our entire fleet.

“Over the past year, we’ve moved beyond traditional compliance processes and embraced a far more proactive, data-led approach to driver safety.

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“The introduction of the Continuum platform has given us real confidence in our compliance, with automated licence and grey fleet checks providing both visibility and assurance, while significantly reducing administrative burden.”

Cadent said a key requirement of the partnership was that processes had to be simple and intuitive, given the range of IT skills across its workforce.

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Crosskill added: “What has been particularly powerful is how we’ve been able to place greater ownership in the hands of our drivers, empowering individuals to take responsibility for their own safety and compliance.

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“By giving our fleet team, a clear, real-time view of risk across the business we can intervene earlier, support our drivers more effectively and tailor training where it’s needed most.”

As the partnership enters its second year, Cadent is using quarterly e-learning to keep road safety visible across the organisation. Compliance data is also shared at senior levels to create accountability and support safety culture across the business.

Cadent and TTC now plan to improve driver safety further by developing how driver competence is assessed, using training more proactively before accidents happen and expanding high-risk training beyond probationary drivers and drivers with high points.

Katie Wright, chief revenue officer at TTC Group, said: “Cadent’s results speak for themselves, with measurable reductions in incidents and claims costs, but just as importantly, they are seeing a genuine cultural shift.

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“Safety is no longer a reactive process, it’s embedded in its everyday behaviours. As we continue work with Cadent as it moves towards a competence-led model, our partnership will remain central to driving continuous improvement and keeping its people safe on the road.”

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