CitySprint has agreed a further extension to its partnership with Wickes, confirming that the two businesses will continue working together until 31st December 2027.
The relationship, which began in 2016, sees CitySprint provide home delivery services from more than 230 Wickes stores across the UK, using a local fulfilment model designed to support fast and convenient delivery for customers.
The updated contract includes a reduction in the prealerted delivery time window from five hours to four, which the businesses say will help customers plan their day more effectively while maintaining service reliability.
Customers can also now use their tracking link to select a safe place for delivery, with instructions sent instantly to the courier’s device.
The feature, introduced in November, is intended to support secure and efficient deliveries when customers are not at home.
CitySprint said its nationwide coverage and detailed knowledge of Wickes’ delivery processes remain central to the partnership.
Around 260 accredited couriers support the Wickes account each day, and in 2024 the service completed more than 1 million deliveries with an on-time performance rate above 98%.
Faye Calland, sales and marketing director at CitySprint, said: “We’re proud to be extending our long-standing partnership with Wickes.
“Since 2016, our teams have worked closely together to deliver millions of orders nationwide, always focusing on customer convenience and reliability.
“Shortening the delivery window is the next step in enhancing the experience for Wickes’ customers, helping them receive the products they need, when they need them.”
Keith Ash, distribution and fulfilment director at Wickes, added: “CitySprint has been an integral partner for Wickes, ensuring our customers receive a fast and reliable delivery service.
“This extension is a vital part of our strategy to stay competitive in the home improvement market, and we’re proud to continue building on our shared commitment to innovation and customer satisfaction.”
