epyx introduces SMR tool to help boost garage network flexibility

epyx has introduced a service, maintenance and repair (SMR) enhancement, to boost garage network flexibility for fleets.

It is designed for when a driver needs to use a garage not already connected to their fleet’s account for epyx’s 1link Service Network.

Because of the necessity to manually pay for work using a credit card or open a new account, this would previously have meant administrative and operational delays for the fleet.

Instead, users can now be automatically diverted to epyx’s own terms with the garage.

Marc Lees, business development director, epyx, said: “Fleet users of the platform typically define a network of preferred garages that meet their technical, geographical and cost needs. With each, they will put in place negotiated account terms.

“However, drivers might need to use other garages for a whole host of reasons – from a breakdown in a remote area to repairing a specialist vehicle – so one-off or small volume use of a site can be a relatively regular occurrence.

“However, these instances take up a lot of time for fleets.

“Anyone within a large organisation who has tried to open a new account with a supplier or reconcile a credit card payment knows they are tasks that can take an inordinate amount of effort.