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Honda contract hire customers rate captive funding service

Honda Jazz Honda Contract hire customer satisfaction survey
Honda Jazz


18 December 2017

HONDA contract hire customers are highly satisfied with the contract hire offering.

Following a survey undertaken for Honda by Arval, Honda’s white label leasing supplier, the survey of 100 customers rated Honda Contract Hire 8.7 out of 10 for an overall satisfaction score.

The businesses sectors surveyed included manufacturing, construction, professional services, financial services and legal. The Honda customers typically took just one car.

Xavier Morgan, Honda contract hire manager at Honda Finance Europe, commented:

“With an overall satisfaction score of 8.7, we are delighted with the results of our first phase of customer surveys. This is a great reflection of the service that our dealer network provides, as well as the Honda contract hire dealer services team – long may it continue!

“We know that excellent customer experience greatly helps to increase customer retention, so the results of the survey are fantastic news. We will use this feedback to help further improve our customer proposition.”

The results also included a strong Net Promoter Score (NPS) of 50, meaning customers are likely to recommend it to friends and family.

Award Winners 2024

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