WHETHER customers have an affiliation with a certain brand or are looking for advice on what vehicle will best suit their needs, Van Monster can help.
That’s why Van Monster won this year’s Business Vans, Best Used Van Programme Award. Being manufacturer independent means that the business has access to a wide range of makes and models, many of which are low mileage vehicles and less than three years old.
In the event that customers do find a cheaper model elsewhere, Van Monster’s price guarantee stipulates that under certain criteria it will price-match the vehicle.
Exceptional levels of customer service are at the heart of the Van Monster proposition. The personal nature of the service provided by its account managers, added to the truly comprehensive nature of its aftersales support services, and backed by a nationwide network of workshops and mobile mechanics, means that buyers are supported along every step of their journey.
Every vehicle purchased from Van Monster comes with the Van Monster Difference including six months, or up to 10,000 miles free warranty.
The business also offers competitive service plans to suit different needs, extended warranty and free Van Monster breakdown cover (six months free AA roadside assistance), to ensure vehicles are protected from the moment they drive away from a branch.
To help vendors maintain their cashflow at a time of industry upheaval, Van Monster introduced a new centralised invoicing team to generate invoices and process transaction payments as rapidly as possible.
With its commitment to ensure that vendors are paid as quickly as possible after a vehicle is sold, Van Monster can also settle outstanding finance agreements as part of the process.
The comprehensive nature of Van Monster’s sales and remarketing proposition, customer services, aftersales support and a nationwide network has seen its TrustPilot Score increase to 4.6 (excellent) in the past year, with the majority of business coming from repeat customers.
Launched in 2004, and with Northgate Vehicle Hire as a parent, Van Monster has built its reputation on selling high-quality, low mileage, used commercial vehicles direct to businesses and private buyers. With a wide range of used vans available for purchase either online or in person and with an exceptional aftersales program, Van Monster remains the UK’s largest independent retailer of used LCVs in the UK.
