Osprey Charging selects Evolt to deliver driver support

Osprey Charging has selected Evolt Charging to deliver driver support to its public electric vehicle (EV) charging network, through a 24/7 phone service.

Evolt was selected following a successful six-month trial, and will now manage customer service across Osprey Charging’s network of more than 1,400 EV chargers.

Since the beginning of the partnership, Evolt reported that 95% of calls have been answered within 30 seconds.

Across its managed networks, Evolt has a 90% customer satisfaction rate.

Marco Pappalardo, head of network operations at Osprey Charging, said: “We chose Evolt because they have a strong track record. 

“They too are committed to a reliable, customer-focused charging experience for every driver. 

“With comprehensive staff training aligned to Osprey’s core values and technical operations, the customer service team is delivering a consistent and high-quality service across driver interactions.”  

Evolt staff have been trained on Osprey’s hardware and software systems and are able to remotely diagnose faults.