Leasing companies are facing supply issues but it is important not to mislead customers on delivery times, and if the vehicle is not going to be in stock in time it may be possible to switch to another van of similar spec which is in stock – although it must be pointed out that there could be a significant increase in the monthly payment significantly.
VAN leasing is a growing industry. Uncertainty in the market, vehicle shortages, increasing interest rates, and a potential recession on the horizon, all contribute to businesses choosing to lease expensive assets rather than purchasing them outright.
Van leasing provides a number of benefits, including how it can help cut outgoing costs and allow businesses to manage cash flow. As the industry grows, it’s important that suppliers continue to hold themselves to high standards of service.
Transparency for customers
Vehicle availability issues are causing problems for leasing companies. Long lead times can make factory orders unviable. How many customers are happy to wait up to twelve months for their van? And in the case of orders containing Ford products, customers must wait even longer. Its order board is closed while it works through the backlog.
A responsible
van leasing company should do its best to inform customers of realistic delivery dates and keep them updated if those dates change. This can be done by discussing vehicle availability with said customer after the initial enquiry and finding a vehicle that suits both their needs and what will be available for when its required.
Unethical practices
Leasing companies are facing supply issues but it is important not to mislead customers on delivery times, and if the vehicle is not going to be in stock in time it may be possible to switch to another van of similar spec which is in stock – although it must be pointed out that there could be a significant increase in the monthly payment significantly.
For some customers, this will be their first and only experience of vehicle leasing and they will not appreciate a turbulent process in which they are messed around. The customer journey shouldn’t include having their vehicle model swapped, their delivery date changed, or perhaps even their prices increased.
Keeping customers on the hook in this way can only generate bad reviews and poor word of mouth which will reduce customer confidence, and turn many customers away.
Is there an ideal approach?
Reliable companies should work very hard to remain honest with their customers, keeping them informed every step of the way. Customers looking to lease a van should be given full transparency on vehicle availability, whether that is stock or an ETA on delivery. Honesty with customers is the only way to develop good working relationships, and more trust in the van leasing sector is surely a good thing for everyone.
