Totalmobile has released Field First, a field service management (FSM) platform, intended to address the complexity of field operations.
The platform offers smart rostering, proactive asset management, dynamic scheduling, lone worker protection, and field intelligence capabilities.
Artificial intelligence (AI) is used to provide increased automation, enable the integration of siloed systems, and boost efficiency.
Phil Race, CEO at Totalmobile, said: “We have four decades of FSM experience, and we’ve prioritised listening to the needs of our customers and their workforce to build a platform that focuses on what matters most: visibility, flexibility, impact and ROI.
“In today’s climate, where regulators are placing increasing scrutiny on field service standards and where organisations face real challenges in rising costs of service and a shortage in skilled staff, our technology is already helping to solve these issues.
“We’re enabling organisations globally to streamline their operations, improve outcomes and clearly demonstrate the value of their investment.”
The platform is designed to meet the needs of a variety of sectors, including logistics, emergency services, utilities, and infrastructure.
Jon Woodforth, chief technology officer at Totalmobile, said: “Field First joins the dots between systems, processes, and people.
“This design enables real-time insights, improves service reliability, and gives organisations a platform they can build on for the long term, not just the here and now.”
Totalmobile currently supports over 500,000 workers each day, across 900 organisations, seeing strong business growth over the past 18 months.
Chrissi Jackson, chief product officer at Totalmobile, said: “Our mission here at Totalmobile is to deliver the most comprehensive suite of innovations in the FSM market.
“Field First represents our commitment to providing multi-capability solutions that allow our customers to adopt a more holistic approach to service operations.
“Regardless of whether organisations adopt a single capability or the entire platform, they will gain a seamless, connected experience that adapts as their needs continue to evolve.”
