BY employing a “total transparency policy”, Ogilvie Fleet has virtually eliminated customers questioning their end-of-contract lease vehicle damage charges.
Ogilvie Fleet’s new policy means that customers are advised at the start of their lease agreement how their car and van damage charges will be calculated.
Ogilvie Fleet’s new policy means that customers are advised at the start of their lease agreement how their car and van damage charges will be calculated
A fixed-cost end of lease term damage recharge cost matrix is provided that customers sign up to in their master hire agreement. In the event that charges are made at the end of the term, the fleet manager is sent appropriate photographs along with the vehicle appraisal document.
The result has been that 98% of customers have accepted the costs incurred at the end of the contract, with the remaining 2% – accounting for four to five vehicles per month – entering into discussions with Ogilvie Fleet to agree an acceptable figure for both parties. A decade ago, Ogilvie Fleet says it experienced a rejection / query rate of 44%.
