Finding answers – JCT600 Vehicle Leasing Solutions

SUPPORTING SME customers is at the heart of JCT600’s leasing operations, no matter their size.

All customers have access to the same industry-leading solutions, service and technology, including salary sacrifice schemes which tend to be seen as only available for larger organisations.

JCT600 VLS was highly commended by the judges in this year’s Business Motoring Best Leasing Company Award.

One of the biggest challenges in the industry affecting businesses of all sizes is the vehicle availability issues. JCT600 has implemented several steps to help support customers through this including:

• Developed a “myorder” portal so customers and their employees can check lead times before ordering and track live orders.
• Repurposed some early terminated vehicles, offering these to customers rather than taking the immediate gain.
• Been able to rehome cancelled orders, focusing on those customers who have been waiting the longest, rather than using to secure additional business.
• Purchased Group Stock from our parent dealer group for use as long-term daily rental vehicles, filling gaps in supplier availability.

But ultimately, JCT600 has supported customers with proper communication throughout. This means not shying away from difficult conversations, and it also creates opportunity to understand better the needs of the customer to work towards solutions in partnership.

Vehicle requirements were quite specific; the daily rental team matched available vehicles with drivers in what was a particularly difficult time of vehicle supply, whilst maintaining cost-effective rates.

Towards the end of 2021 and throughout 2022, salary sacrifice has accounted for 67% of new business conversations. With the extensive salary sacrifice experience held within JCT600 VLS, the business knew that asking the existing account management teams to absorb these customers was not the right answer.

These schemes need a different approach; so, in June 2022, JCT600 created the Retail Team dedicated to specifically look after this growing segment of customers.