Marcus Bray said;
“A fleet management company must never forget that it is the client who owns the asset and it is
“To be successful therefore a fleet management company must truly understand a client’s needs and become a genuine extension of the customer’s management team. By sharing goals and visions, trust develops which ultimately leads to a partnership that delivers a cost and operationally beneficial service.
Fleet Service GB has launched with cutting-edge IT systems, but the technology is only as good as the people using it
“In my previous company our reputation was built on offering industry-leading customer service. Technology has a key role to play in fleet management, but too many providers have lost sight of the fact that it is committed and dedicated people who actually deliver the service and ultimately make the difference.
“Fleet Service GB has launched with cutting-edge IT systems, but the technology is only as good as the people using it.
“Processes and systems mean nothing if, at the sharp end, no-one really cares. Technology is simply a tool – the big ingredient is people and that is how Fleet Service GB differentiates itself in the marketplace.”
Amongst the first signings for Fleet Service GB is property management and maintenance specialists VPS, which has in excess of 300 vehicles.
At launch, the services offered by Fleet Service GB include vehicle maintenance with a 24/7 call handling service, and crash and driver management including occupational road risk management. Additional programmes and services will be added soon.
The technology development will contain forecasting and analytical tools that will allow clients to predict future expenditure and support automated interventions, helping them to control vehicle and driver operational costs.
Fleet Service GB is also working with a number of already established fleet industry partner organisations to deliver additional services including vehicle funding and the acquisition and disposal of company vehicles.
