What is the BVRLA code of conduct?
- Make sure that quotations are detailed, clear and not misleading in any way
- Provide vehicles to the current manufacturer’s specifications
- Trade lawfully, fairly and responsibly
- Be fully compliant with all legislation
- Gain permission from the customer to represent them
- Operate clear terms of trade from the outset
- Be professional and operate from an established business site
- Train employees to a good standard and offer advice best suited for each customer’s needs
- Provide cancellation fee and process details along terms and conditions
- Operate a proper customer complaint procedure in-line with the BVRLA Conciliation Service and the Financial Ombudsman Service
How to find a BVRLA member
As the BVRLA campaign saying goes, “Look for the logo”!
A BVRLA member will usually display the logo on their website – if you can’t see it, ask for details or check with the BVRLA yourself.
Mark continued;
“We are proud that Vehicle Savers is a BVRLA member and I can also confirm that we are also now an accredited Network Vehicles franchisee.
“We have a wide portfolio of funders and as such, are able to offer our customers the best advice when it comes to securing their next vehicle or fleet of cars or vans.”
