How the Fleeteye CSI awards work
- Companies are rated throughout the year on a post-sale customer satisfaction survey
- This is taken from a subscriber base of top leasing companies in the UK.
- The fleet operators are surveyed independently by Experteye on a six-monthly basis
- The annual CSI award goes to the company that has achieved the highest combined results across the entire year.
FLEET Alliance – our Small Fleet Leasing Company of the Year – have done it again. Fleet decision makers have rated the company top for customer service in the annual Experteye customer satisfaction survey.
Fleet Alliance, which now has a fleet size of 18,209 vehicles under management, headed the category which recognises service to fleet operators with up to 250 vehicles.
The award was presented to managing director, Martin Brown, at a ceremony in Mayfair – an event which covered nine different Experteye fleet and automotive award categories in total.
“Fleet Alliance’s customer satisfaction ratings have been extremely impressive over the last year,” said Rick Yarrow, managing director of Experteye.
“All results are based on independent feedback we receive from their customers, making them deserved winners of our award for best customer service to fleets up to 250 vehicles.
Fleet Alliance managing director Martin Brown commented: “We are delighted to have been rated the best vehicle leasing and fleet management company in the UK in terms of customer service to fleet operators with up to 250 vehicles.
“We pride ourselves on our levels of customer service and this award is further testimony to the hard work, efforts and endeavours of our customer-facing staff who are committed to ensuring we deliver on our service to customers.
“We have had an outstanding 12 months in terms of recognition for the company, and this latest accolade is the icing on the cake,” added Martin Brown.
