Government motoring agencies told to try harder

THE Department for Transport must ensure that the recently re-organised motoring agencies must work harder to deliver a better service for all, including business customers.

Launching a report today examining the experience of people using the Government’s motoring agencies, Louise Ellman MP, Transport Committee chair said:

“DVLA and DVSA are important for delivering essential services related to tax, licensing, testing, and vehicle safety.

“The Department for Transport must ensure that its current re-organisation programme for these agencies delivers high quality services that benefit everyone.

“The recent problems experienced by motorists when road tax renewal went online demonstrates the importance of responding to change, having clear communication with the public and an effective contingency plan to maintain confidence.”

“We welcome greater information sharing across the motoring agencies and the expansion of online services that we found were well-liked by many customers. However, the motoring agencies must continue to meet the needs of those customers who can’t access or use digital services.

“Linked to this the Government must do more to warn motorists about misleading ‘copycat’ websites that charge for services provided for free by motoring agencies.