Author:
ROBIN ROBERTS
Jaguar is the cat that’s got the cream, thanks to owners and drivers.
Jaguar has come top in the 2012 JD Power Dealer Satisfaction Survey..
Second in the survey is Lexus, with Toyota third, Mercedes-Benz fourth and Honda fifth.
The bottom of the table makes unhappy reading for Chevrolet and Fiat dealers, followed by Mazda, Vauxhall, Suzuki and Mini.
Out of the 17,686 respondents, nearly 15,000 customers had a service experience with their dealership within the past 12 months. These customers gave data on vehicles bought between January 2009 and December 2010.
| Ranking | Dealer network | Score | Rating |
| 1 | Jaguar | 86.1% | ✫✫✫✫✫ |
| 2 | Lexus | 83.6% | ✫✫✫✫ |
| 3 | Toyota | 82.4% | ✫✫✫✫ |
| 4 | Mercedes-Benz | 82.2% | ✫✫✫✫ |
| 5 | Honda | 81.9% | ✫✫✫✫ |
| 6 | Skoda | 80.9% | ✫✫✫✫ |
| 7 | Land Rover | 80.0% | ✫✫✫✫ |
| 8 | Nissan | 79.9% | ✫✫✫ |
| 9 | Volvo | 79.5% | ✫✫✫ |
| 10 | Audi | 79.0% | ✫✫✫ |
| 11= | Kia | 78.9% | ✫✫✫ |
| 11= | Peugeot | 78.9% | ✫✫✫ |
| 13 | Volkswagen | 78.7% | ✫✫✫ |
| Industry average | |||
| 14 | Mitsubishi | 78.3% | ✫✫✫ |
| 15 | Seat | 78.0% | ✫✫✫ |
| 16= | BMW | 77.8% | ✫✫✫ |
| 16= | Renault | 77.8% | ✫✫✫ |
| 18 | Hyundai | 77.6% | ✫✫✫ |
| 19 | Citroën | 77.4% | ✫✫✫ |
| 20= | Alfa Romeo | 77.3% | ✫✫✫ |
| 20= | Ford | 77.3% | ✫✫✫ |
| 22 | Mini | 77.2% | ✫✫✫ |
| 23= | Suzuki | 77.1% | ✫✫✫ |
| 23= | Vauxhall | 77.1% | ✫✫✫ |
| 25 | Mazda | 76.9% | ✫✫✫ |
| 26 | Fiat | 74.8% | ✫✫ |
| 27 | Chevrolet | 71.5% | ✫✫ |
What it means:
✫✫✫✫✫ Among the best
✫✫✫✫ Better than most
✫✫✫ Doesn’t really stand out
✫✫ The rest
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