You and your business: Zipcar
Paul McLoughlin, who heads up car club Zipcar in the UK, explains to editor Ralph Morton why car clubs are big news for small businesses.
Zipcar is a car club. It is, says the UK boss, Paul McLoughlin, the world’s largest and fastest growing car club: 275,000 members in London and North America.
Members pay an annual membership fee to join. This provides them with an electronic swipe card – a Zipcard.
Once the card PIN and account is activated online, members can search and book cars based on availability. The Zipcard locks and unlocks automatically when waived over the windscreen reader for whichever Zipcar the member has booked. Keys can be found inside, tethered to the steering column.
Bookings are normally one to three hours – the maximum is four days. At the end of the booking, the car is returned to its parking bay. And that’s it.
If the car needs fuel (three quarters empty) you fill it up using the fuel card in the driver sun visor. The cars are cleaned and valeted regularly by Zipcar’s in-house fleet team. And, as Zipcar is based in London, all reservations include the congestion charge plus 60 free miles, fuel, parking, and full insurance.
It’s all fairly painless. Paul claims that every Zipcar takes up to 20 private cars off the road – since members no longer need them. But if the car club idea is working for consumers, does it work for business?
Making car clubs work for small businesses












