Fleet Alliance wins ExpertEye service award for third time

IF you want full-on customer service for your car leasing – and who wouldn’t? – then it seems there is only one place to go: Fleet Alliance.

The fleet leasing company has just won the 2018 Experteye award, which recognises service to fleet operators with up to 250 vehicles, for the third time in the last four years.

If you’ve heard of the JD Power awards for car customer service, then the ExpertEye awards are the leasing equivalents.

Fleet Alliance managing director, Martin Brown, said:

“Customer service is at the heart of everything we do and to receive this award again is further testimony to the hard work, efforts and endeavours of our customer-facing staff who are committed to ensuring we deliver outstanding service to customers.”

The Experteye awards cover nine different fleet and automotive categories in total. Fleet Alliance’s Fleeteye CSI honour is based on results obtained throughout 2017 from Experteye’s market-leading post-sale customer satisfaction survey. This is drawn from a subscriber base of top leasing companies in the UK.

“It’s a fantastic achievement by Fleet Alliance to win this award three times,” said Experteye chairman and founder, Rick Yarrow.

“Rather than being awarded by a judging panel, this accolade is based on independent feedback we receive from customers and there is no better judge than the fleet operators themselves who use the services of contract hire and fleet management providers.